Faq

Q1: What are the common materials for necklaces?

A1: Common necklace materials include but are not limited to metal materials such as gold, platinum (platinum), silver, stainless steel, titanium steel, palladium, as well as various natural or artificial jewelry materials such as pearls, diamonds, jadeite, gemstones, crystals, etc.

Q2: How to choose the appropriate necklace length based on face shape and neck line?

A2: For long face and slim neck shapes, it is suitable to wear short collars or princess chains located above the collarbone; A round face and a full neck are suitable for longer Martini necklaces or opera necklaces to elongate the visual effect; The square face shape can be chosen as a V-shaped or Y-shaped necklace to soften the edges and corners; The oval face shape can almost adapt to necklaces of various lengths.

Q3: Do newly purchased necklaces enjoy the Three Guarantees policy?

A3: Generally, free repair, replacement, and return services are provided within the specified period.

Q4: How to take care of a necklace to maintain its luster and extend its lifespan?

A4: The necklace needs to be cleaned regularly to avoid contact with chemicals such as perfume and cosmetics. If not worn, it should be properly stored in a soft and dry place to prevent scratches and oxidation. Precious metal necklaces can be polished regularly, while gemstone necklaces need to avoid impact and undergo professional cleaning and maintenance as required.

Q5: How to deal with a broken necklace?

A5: If the necklace is broken during the warranty period due to non-human reasons, you should immediately contact the purchasing office or the official after-sales service center of the brand, provide relevant certificates to apply for repair or replacement. In case of exceeding the warranty period, corresponding fees can be paid for repair according to the brand's after-sales policy.

Q6: How to match different necklace styles in different occasions?

A6: For daily leisure, you can choose short necklaces or pendant necklaces with minimalist designs; Suitable for simple and exquisite metal or pearl necklaces in the business workplace; For dinner and party occasions, it is recommended to have a gorgeous long necklace or a pendant with a large gemstone; When traveling on vacation, you can choose designs that are ethnic or relaxed and fashionable.

Q7: How to determine the authenticity of a necklace?

A7: To distinguish the authenticity of a necklace, one can observe its texture, color, weight, and imprint, use professional appraisal tools such as jewelry magnifying glasses, refractometers, density meters, etc., and refer to appraisal certificates issued by authoritative institutions. For precious gemstone necklaces, it is recommended to seek the help of a professional jewelry appraiser.

Q8:Is my order guaranteed?

A8:Yes, if the service is not fulfilled in a timely manner, please apply for a refund.

Q9:How is the product quality?

A9:The product will undergo inspection, and only qualified products can be delivered to customers.

Q10: Will returning goods be troublesome?

A10:No, the product was damaged or lost during transportation. You can contact me directly and I will refund you immediately.

Q11:Does the product come in a gift box packaging?

A11:We offer free shipping and will sacrifice gift boxes to save on shipping costs. Or the gift box needs to be purchased separately.

Q12: How long does it take for delivery?

A12:I will use a suitable international courier to deliver to you soon. Delivery to you within 3-15 days

Q13: Can I make bulk purchases? Is there a price discount available?

A13 :Yes, tell me your needs and your desired price, and I will help you with the procurement.

Q14: How to prevent metal necklaces from turning black or oxidizing?

A14: To prevent the metal necklace from blackening or oxidation, first avoid long-term contact with chemicals, such as perfume, cosmetics, detergents, etc. Store the necklace in a sealed bag or jewelry box when not in use to reduce contact with air and moisture. After wearing, wipe with clean and soft cloth in a timely manner and keep dry. For silver necklaces, a specialized silver jewelry cleaning cloth or cleaning solution can be used for regular cleaning.

Q15: What details should be paid attention to when purchasing a necklace to ensure quality?

A15: When purchasing a necklace, pay attention to the following points:

Material certification: Check if the product has relevant material testing certificates or marks to ensure that it is the claimed precious metal or gemstone.
Process quality: Observe whether the welding part of the necklace is firm, whether the chain is smooth and free of burrs, whether the gemstones or pearls embedded are stable, and whether the buckle is sturdy and reliable.

Brand reputation: Choose a brand with a good reputation and after-sales service to purchase, and the product quality and craftsmanship of legitimate brands are more guaranteed.
Price rationality: Evaluate whether the price is reasonable based on material, design complexity, and brand value, and be cautious of price traps that are too high or too low.
Appraisal certificate: For valuable jewelry necklaces, merchants are required to provide an appraisal certificate issued by an authoritative appraisal institution.

Q16: What are the considerations when choosing a necklace as a gift?

A16: When choosing a necklace as a gift, it is necessary to consider the recipient's preferences, temperament, skin color, face shape, neck line, and daily dressing style. In addition, the design symbolism, brand story, and uniqueness of the necklace should also be considered to ensure that it reflects the intention and is suitable for the other party's daily life or special occasions to wear. If possible, it is also important to understand the recipient's allergy to jewelry materials.